Does the Claw 2.0 only come in two colours?
Depending on demand and requests, we are very likely to add more colours and/or materials.
Last updated: February 09, 2021 09:13
How much does shipping cost and where do you ship?
We offer Free Shipping across the world, regardless of where you are.
Last updated: February 09, 2021 09:13
How do I give you my address and colours?
You can provide all this info to us 14 days after the campaign ends using a survey called BackerKit. They’ll email you at the time to your Kickstarter email to collect these details.
Last updated: February 09, 2021 09:13
What if I have a problem with my Claw 2.0?
All Claw 2.0’s backed on Kickstarter come with a Lifetime Warranty. Speak to one of our team and they will be able to assist you in replacing your Claw 2.0.
Please note: Only Claw 2.0’s that are received through Kickstarter are able to take advantage of the Lifetime Warranty.
Last updated: February 09, 2021 09:13
How can we contact you if we have any questions?
You may contact us through any of the below and we’ll aim to get back to you within the hour (We’re in GMT):
Kickstarter messages Kickstarter comments - (if you’re a backer) By email at: support (at) MalboroKane (dot) com
Last updated: February 09, 2021 09:13
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The below questions are for those of you new to Kickstarter and Crowdfunding
Last updated: February 11, 2021 17:49
What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: February 11, 2021 17:48
What does it mean to back (or pledge to) a project?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: February 11, 2021 17:48
How do I back the project?
In order to back it, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.
Last updated: February 11, 2021 17:48
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.
Last updated: February 11, 2021 17:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.